Item 3.8 Approve Hiring of Utility Billing Position
Request for
City Council Action
DEPARTMENT INFORMATION
ORIGINATING DEPARTMENT REQUESTOR: MEETING DATE:
Administration City Administrator/Finance Director Flaherty July 27, 2026
PRESENTER(s) REVIEWED BY: ITEM #:
Consent Assistant City Administrator/Human Resources Hille 3.8 - Approve Hiring of Utility
Billing
STRATEGIC VISION
MEETS: THE CITY OF OTSEGO:
Is a strong organization that is committed to leading the community through innovative communication.
Has proactively expanded infrastructure to responsibly provide core services.
Is committed to delivery of quality emergency service responsive to community needs and expectations in a
cost-effective manner.
X Is a social community with diverse housing, service options, and employment opportunities.
Is a distinctive, connected community known for its beauty and natural surroundings.
AGENDA ITEM DETAILS
RECOMMENDATION:
City staff is recommending that the City Council approve the hiring for the role of Utility Billing.
ARE YOU SEEKING APPROVAL OF A CONTRACT? IS A PUBLIC HEARING REQUIRED?
No No
BACKGROUND/JUSTIFICATION:
City staff requests City Council approve the hiring for the role of Utility Billing within the Finance Department. This
position has been vacant since June 26, 2026, following the resignation of the previous employee. City staff conducted
interviews with 7 candidates before making a final decision.
The Utility Billing position plays a critical role in facilitating the accurate and consistent billing of nearly 6000 commercial
and residential accounts. Responsibilities include accepting and processing payments over the phone, online, and
through the mail, issuing water meters to builders, coordinating the issuance of monthly utility bills, and serving as the
first point of contact for the questions and concerns of customers.
City staff is recommending the hiring of Theresa (Teri) Werner for the Utility Billing role at Pay Grade 4, Step 3. Teri has
accepted the City’s offer both verbally and in writing, and she has successfully completed a background check. If
approved, Teri employment with the City will begin on August 3, 2026.
SUPPORTING DOCUMENTS ATTACHED:
• None
POSSIBLE MOTION
PLEASE WORD MOTION AS YOU WOULD LIKE IT TO APPEAR IN THE MINUTES:
Motion to approve the hiring of Theresa (Teri) Werner to the position of Utility Billing at Grade 4, Step 3; and PTO
accruals at Year 2.
BUDGET INFORMATION
FUNDING: BUDGETED:
General Fund – Finance Department (41600)
Yes